Our Support Team

Rich industry Experience, Frequent robust training enablling our support team to identify the problem as quickly as possible to come to an agreement to resolve the contemporary support challenges.

Support system

Our support system's single focus on our customer needs and expectations. Our system enables us to measure the services interms of amount of registered support issues over time, Average response times and Frequent status updates on open issues. Our support system always aims at improving our 'First-time-right rate';

Support Policy

Our support policy guides us to continuous check on customer satisfaction, taking help from the partners, developing knowledge and skill of our support team and basic support goals to critical support issues

Our Support Methodology

Our support mechanism starts with Quick response in time through Phone and E-mail mode. Then support issue will be escalated to well experienced Analysts.

Second Line support

Our Second line support comprises of onsite support to our customers. Onsite support team will analyse the problem and design suitable solution.