We address your business challenges through our process expertise, combined domain and technical knowledge to deliver professional outsourcing services.

HACOO BPO will provide end-to-end outsourcing services in -”

Customer Life Cycle Management:

Customer Care Solutions(CCS) - this service comprises of pre-sales support to post-sales account management with cost effective solutions.

Customer Account Management (CAM) - Unique knowledge based service ranging from Client acqusition to retention thfough manging leads.

Back office Life Cycle Management: The back office Life cycle Management Services are aimed at reducing costs and increasing operational efficiencies. Currently the following services offered -

Finance & Accounting - we handle custom end-to-end Finance & Accounting back office support services including Account receivables (AR), Account Payables, Billing, Invoicing & Reporting

Revenue management such as Order Receipt, Invoicing, Receipts, Collections and Accounting. Account Payable Management Services includes document management, data capture, cash flow management, remittance fulfillment, and status reporting

Transacton & Payment Processing
Our T&P Processing includes Cheque and remittance processing, claims processing, email feedback and response management, mortgage processing, loan origination and servicing, financial reconciliation and GL closing.

Order Management & Document Management

Our Order & Document Mangement currently comprises of following services

Order Management

• Quality review of sales packages
• Ensuring compliance of sales packages
• Order entry and issues management and payment processing support.

Document Management

• Support the creation, management and packaging of content in electronic documents, as well as support the imaging process
• Indexing & Validation and Quality Control processes