Diversity Management

Today’s environment involves people from various backgrounds and cultures. This results in a wide diversity of mindsets. The best employers and the best managers know that to succeed in today's challenging economy they must value diversity and be fully inclusive of all people with the talent and desire to do good work. Our program equips the participants with the essential know-how of how to manage such diversities.

Telephone Etiquette

The telephone has become one of the most important business communication tools. However, it can also be one of the most damaging tools if used incorrectly. This highly practical 1-day course will provide you with the knowledge and skills required to ensure that all customers and the general public are assured of your organisation's best attention and friendly service during any telephonic conversation. You will learn professional telephone etiquette and presentation, as well as simple techniques on conducting telephonic business in an effective, efficient manner.

Facilitation Skills

This program combines a comfortable depth of theory and understanding rules of facilitation, with the input of a highly skilled coach. The participants will appreciate the importance of a supportive and learning environment in the organization.

Time Management

This practical 1-day course will enable you to maintain control of your workload, ensuring that you get everything done on time. You will learn how to set SMART goals so that targets become a reality rather than a distant dream.

From First Impressions to lasting Reputations

This program is expected to sensitize the participants about the need of creating a favourable impression among internal customers in the first instance. This in turn makes them consonant with the organization’s culture and ethics. Thereon they become a true representative of the company’s value systems.