Who Should Attend

Managers, Departmental heads, Team leaders who have teams working under them and wish to be in control and effectively review performance should attend this course. People in jobs involve a lot of communication, interaction with others, those involved in making presentations with clients and wishing to broaden and improve their skill sets, will benefit from this course.

What’s in it for you?.... At the end of just 4 days, you will learn….

• How effective communication can make man-management o easy
• How communication distortion can break the chain of performance in organizations
• The intense correlation between effective communication and the power of listening
• How to be in control of meetings and review effectively
• How to minimize distraction and maximise control and productivity

LEARN HOW TO

• Identify your personal barriers to effective communication
• Choose words that mean exactly what you want
• Listen actively to hear the real message
• Understand body language and other nonverbal clues
• Spot that moment when your listener is beginning to zone out
• Be in control of the proceedings
• Handle the placatory and spoiler
• Avoid words that can trigger negative emotions in others
• Persuade a group to action build and maintain rapport
• Create a positive, enjoyable and productive meeting